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STORE POLICIES

Return Policy;
 All Sales are Final DIGITAL & PHYSICAL 
Siroki Lash Studio LLC does not accept order returns or exchanges after products have been shipped due to Covid 19 precautionary  measures (no exceptions)
Siroki Lash Studio LLC does not accept cancelations after the order is processed. Orders are processed at a first come first serve basis
 
Processing:​
All orders process in 1-2 days, please note delays may occur when ordering around promotional sale events and holidays. Thank you for your patience in advance Siroki Lash Studio LLC apologizes for the wait and we always appreciate your understanding!
Pre-orders or backorder products may have extended processing times.
Tracking information will be sent to you when your package is shipped out.

Refund Policy; 
Purchases SERVICES & PRODUCTS with Siroki Lash Studio LLC are non-refundable. 
Customers may contact USPS at 1(800) 275-8777.
We do not offer price matching within our store or others, and coupons can only be applied at the time of purchase.

Lost/Damaged Packages;
Siroki Lash Studio LLC is not responsible for lost/damaged packages. 
​In the rare instance that your order is lost, missing, or damaged. You may file a claim with USPS here;
priority mail onlyhttps://www.usps.com/help/claims.htm. All claims are customers' responsibility with the carrier. We do not respond to shipping claims sent to us.

Digital Products;
Digital products are sent automatically and will not be refunded after received. 

Insufficient address;
Siroki Lash Studio LLC ships products from our facility to the  provided address. Therefore, we are not responsible for returned shipments. To have your order re-sent, email us - your full address, & order number, suite, apartment, unit number etc. Additional shipping fee must be provided. You will receive an email payment request. Please allow a full week for processing of these orders.
Siroki Lash Studio LLC is not responsible for insufficient addresses submitted by the consumer.

Business Rights
 Siroki Lash Studio LLC reserves the right to refuse service.  
 Siroki Lash Studio LLC is not responsible for any allergies/injuries sustained after use. Ingredients are listed within every product description. 

SERVICE POLICIES

Cancelation Policy:

If you need to cancel/reschedule your appointment here at Siroky Lash Studio LLC we understand. Cancelations must be made at least 48 hours in advance. If you do not cancel within 48 hours of your appointment, you will be considered a no-show. Therefore, your deposit will not be refunded, instead, the deposit will be taken as a charge for your scheduled service.

Showing up over 20 minutes late to your appointment is an automatic cancelation/no-show. If you still elect to come to the appointment the slot will be lengthened if possible. However, if it interferes with another clients appointment your scheduled appointment will not be extended. The deposit will not be deducted from this appointment. 

If you need to contact us in advance to let us know you are unable to make it to your appointment as scheduled please do so as soon as possible. 

If you do not show up to your appointment or cancel/reschedule after the 48 hour grace period of your appointment time, please note you will have to put down another deposit for the next appointment booked within the scheduling system and the deposit will not be refunded.

All sales are final with no refunds.


Services outside of the studio availability: 

If you would like to book an appointment outside of the listed hours of availability there is a charge in addition to the service(s) provided.

Holiday services also require an additional fee. Please keep these policies in mind when requesting appointments. 


Appointments outside of the studio:

If you would like us to come to you we would be happy to accommodate  your needs. Please note all services that require traveling are charged a  travel fee which will be collected along with the retainer before the service is scheduled. There is a non-negotiable requirement for a card to be put on file for these services. 

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