Frequently Asked Questions 

ABOUT LASHES

 

Lash extensions are a luxurious service that provide you with synthetic fibers individually attached to your natural lashes. 

 

The result? Longer, fuller, & perfectly curled lashes. Each style is completely customizable to your eye and face shape. These services will leave you feeling fabulous.

 

Save you time in the morning and skip the usual scramble for mascara. 

 

Wake up every day with the lashes of your dreams!  Not sure where to begin?

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BEFORE BOOKING

 

Does it hurt? 

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Lash extensions should never hurt. In fact, they are ultimately weightless. If you ever experience discomfort with your extensions you may be having an allergic reaction and we urge you to contact us immediately to solve any and all concerns. 

 

How long do they last?

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Your lash extensions will remain full for up to 3 weeks if you get a full set. If you have an express set we recommend fills at 1-2 weeks. However, lash extensions grow out with your natural lashes so the amount of time they last is determined by your natural hair growth patterns. As your natural lashes fall out the extensions will along with them.

 

Can I wear lash extensions with contacts?

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Yes, once the lashes have been applied, you can wear your contact lenses again. We recommend bringing your glasses to your appointment to ensure you do not wet the lashes after your appointment. We can only guarantee the extensions to last if you do not get them wet for 24 - 48 hours after the original application. If you notice any irritation when wearing the contact lenses, we recommend getting them professionally removed as they may not be the best option for you.

 

Can I wear mascara with my extensions?

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NO, Lashes are intended to replace the need to use mascara. With extensions, your lashes will look fuller, darker and longer. If you find after your appointment you want to apply mascara you may just need to request fuller, darker, or longer lashes at the next appointment. 

 

We recommend avoiding mascara altogether as this will add weight, and create product build up on the lashes and put you at a higher risk of them falling out. 

 

If you still decide to wear mascara, make sure you use oil-free makeup remover & be gentle, otherwise it may cause lashes to fall out and or pull out your natural lashes prematurely. Do not use any oil-based products around your lashes, as this may break down the adhesive that keeps the lashes intact.

 

Avoid waterproof mascara and liner completely as this can ruin your lash extensions and will be very hard to get off, resulting in lash loss. 

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BEFORE YOUR APPOINTMENT

 

Can I wear makeup when I come to the lash appointment?

No, please arrive with your face and lashes clean of any excess lash glue, makeup, mascara, or eyeliner. This ensures a better application process. Please note a short lash bath is included for previously cleansed lashes. However, if there is excessive makeup on the lashes and eye region there will be an additional charge of $15 - $30 for removal depending on time taken to cleanse.

 

IF MAKEUP IS TOO BUILT UP WE MAY REQUIRE YOU TO REMOVE MAKEUP YOURSELF. PLEASE NOTE THIS WILL CUT INTO YOUR APPOINTMENT SLOT. IF MAKEUP IS RESISTANT TO REMOVAL YOU WILL HAVE TO RESCHEDULE. 

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Can I wear contact lenses during my lash appointment?

No, Contact lenses must be taken out prior to appointment. Please be sure to bring contact lens case and solution if necessary. Glasses are always nice to have with you after your appointment. To avoid adding solution to the lashes after application. 

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Can I drink coffee before or during my lash appointment?

NO, Please avoid caffeine before your appointment. As it may cause the eyes to flutter & increase watering. Thus, effecting the lash application. Beauty rest is encouraged! 
 

Can I eat during my lash appointment?

NO, please make sure you eat before the appointment time if possible. You will be in the chair for a while.

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Can I talk on the phone or text during my lash appointment?

NO, I would prefer not. Please communicate with anyone who may contact you during the appointment and let them know you will be unavailable with your eyes closed for a few hours during your lash appointment. Taking care of any personal texts and or conversations prior to your appointment to avoid any interruption or delay is encouraged. 

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Can I bring a guest during my appointment?

Yes, if they are over the age of 14. The studio is not childproof and we share part of the building with another business. 

 

Can I pay using Venmo for my lash appointment?

Yes! Forms of payment accepted are Venmo, cash, and card, including discover. 

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Do you charge a late fee if I do not arrive on time for my lash appointment?

Yes, If you arrive more than 15 minutes late to your appointment, without letting us know ahead of time, your deposit will be forfeited & applied as a late fee. 

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AFTER CARE

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Lash Extensions  

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• Avoid picking & rubbing the lashes and eye – Picking & rubbing at your eyelashes may weaken them and even make them fall out. This will result in bald patches along your lash line, lost retention, and a fill will be necessary to restore them.

• Brush your eyelashes every morning and night – Use a clean spoolie brush to brush through your lashes. This will keep them in order and looking neat. It can also break down any pollen or dust on the lashes which can lead to infection.

• Try to sleep without putting pressure on the lashes as your eyelashes are more susceptible to bending or misshaping if you sleep on your front or your side.

• Avoid using products with oil it will decrease retention of your lashes 

• Avoid using products with glycol it will decrease retention of your lashes

• Avoid waterproof mascara and liners 

• Dry your lashes after the shower if you can. We recommend using your blowdryer on low heat and low speed and drying the lashes upwards. If you do not own a blowdryer make sure you brush them after every shower. We recommend getting a small lash fan available at the studio for purchase.

• Avoid steam rooms, working out, putting your face over boiling pots of water, tanning beds, facials, high heat, and saunas for at least 48 hours – Moisture should be avoided in the first 24 hours as it won’t allow the adhesive to dry fully. Places such as steam rooms, tanning beds and saunas can bring on sweat which may loosen the lashes. With that said, vigorous exercise should be avoided before the lashes have dried. We also recommend being mindful when using the oven & blow dryer as high levels of heat can melt the lashes. 

Segmented DIY Lash Extensions ​

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• Avoid picking & rubbing the lashes and eye – Picking & rubbing at your eyelashes may weaken them and even make them fall out. This will result in bald patches along your lash line, lost retention, and a fill will be necessary to restore them.

• Try to sleep without putting pressure on the lashes as your eyelashes are more susceptible to bending or misshaping if you sleep on your front or your side.

• Avoid using products with oil it WILL decrease retention of your lashes the DIY lash remover IS OIL BASED so you will loose a segment if oils are used. 

• Avoid using products with glycol it will decrease retention of your lashes

• Dry your lashes after the shower if you can. We recommend using your blowdryer on low heat and low speed and drying the lashes upwards, or using a hand held lash fan.

• Avoid steam rooms, working out, putting your face over boiling pots of water, tanning beds, facials, high heat, and saunas for at least 48 hours – Moisture should be avoided in the first 24 hours as it won’t allow the adhesive to dry fully. Places such as steam rooms, tanning beds and saunas can bring on sweat which may loosen the lashes. With that said, vigorous exercise should be avoided before the lashes have dried. We also recommend being mindful when using the oven & blow dryer as high levels of heat can melt the lashes. 

• Unlike lash extensions the DIY lashes do not need to be cleaned daily with the brush or brushed out. The less you mess with them the better. Literally, set it and forget it. 

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We hope we have answered all of your concerns, rest assured we will answer any remaining questions during your appointment, your lash artist will review after care with you to make sure you understand the steps needed to take care of your investment. This site is always available to review if you forget anything! 

 

We are always here for you. If you have any other questions feel free to contact us via TEXT!

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